Damaged or incorrect items

Please contact our support team and describe the problem. Photos are required to assess claims for damage, printing defects, or an incorrect item. Include clear photos showing the problem and, where relevant, the packaging. Keep the item and packaging while the claim is assessed. For a package that has not arrived, see delivery problems.

For a confirmed defect or incorrect item, we provide a free replacement. If we cannot replace it correctly, or the replacement is also defective or incorrect, we refund the affected items and charges. Any different remedy required by law remains available.

Please wait for return instructions before mailing anything back. If we require a defective or incorrect item to be returned, we cover return shipping.

See the full policy for defective or incorrect items.